Zone On-Site Support
Get hands-on support from Zone Support experts embedded within your team at your location(s) where we can assist with Oracle solutions, knowledge transfer, and leadership for diverse, complex technical challenges. Depending on what is needed, we can provide assistance for just specific projects or on a more ongoing basis.
Zone Advanced Support Cloud Services
Zone Advanced Support Cloud is your connection to success. Join over one thousand Oracle customers already taking advantage of this innovative, valuable, and growing set of cloud support services. Through codified global best practices, automation and global Centers of Excellence, you receive support solutions that are engineered to deliver the results you need.
Keeping your commerce solution running at optimal performance levels is the key to maintaining operational excellence, controlling costs, and ensuring top performance for your customers. At Professional Access, we manage and optimize every component of your Oracle solution, including the core system and integrated applications. As your business and technology evolves, we
recommend enhancements to help extend the life of your solution and the benefits it provides.
We deliver the knowledge and insight you need to quickly upgrade to the latest Oracle releases, maintain the benefits of your total solution, and continuously improve and expand the use and value of your eCommerce solution—all while freeing up your internal resources to focus on vital IT tasks.
Our gamut of services is all about helping enterprises achieve business transformation and tremendous value for their IT investments.
Evolving consumer demand and competitive pressures have put businesses in a quandary over how to improve existing service standards and at the same time reduce application maintenance and management costs. Zone Application Support for Oracle E-Business Suite’ offers an array of flexible support plans and innovative pricing options to sustain and optimize Oracle E-business Suite Environments.
Zone Application support model, aligned with some of the best practices for production support & maintenance, addresses the needs of such businesses by consolidating, standardizing and optimizing the IT services and eliminating operational redundancies.
Organization must find new ways to increase operational efficiency, service availability and responsiveness while reducing costs. They have to reduce operational overheads while retaining control on strategic aspects, and ensure more predictability in IT spend, flexibility of resources and scalability in better times.
- End to End Application Support Services
- Flexible support options like dedicated support, shared support, block hours support etc.,
- Leverage industry best practices
- Different and Flexible pricing options based on the adopted support model
- Optimized capacity and enhanced service delivery
- Committed Service Levels with assured year-on-year improvements
Zone Post Implementation Support
Zone provides a comprehensive support that covers all components after the issuance of the final acceptance of OUR CUSTOMERS’s solution. The support should cover all services, and maintenance for the components of OUR CUSTOMERS ’s solution.