One Platform. It’s All Included

Shaheen Case Management System is a web-based platform that allow users to design, develop, test and deploy services Process to Decision. Dynamic Because that’s how professionals operate.

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  • One web interface to build and configure your applications and services
  • One view to access all related data, files, actions, incidents, service requests, processes historical records
  • Employees managed inbox to allow cases easy access .
  • Enterprise Mobility provides mobile access to case information and actions, driving faster response time and empowering field case users
  • Integrated Business Process Management tool provides process and rules modeling to handle and configure case rules and policies.
  • Activities that allow case owners to create, assign, and complete work actions in the context of the case, without a need for a predefined sequence of events.
  • Audit trails provide the history of all content, process and transactions of the case
  • Case dashboards ease performance monitoring.

10x Faster

Build Powerful Services & Applications

Low Code

Template Builder

Social Messages

Audit Trail


BPM Suite

Public Repository

SQL Builder

Dashboard and Reports

Image Capture Tool

Security and Access Control

Look & Feel (UI/UX)

Notifications Management

Assignment Manager

Escalation Manager

PAAS, SAAS Support

Multi channel

Third Party Integration