Service management (ITSM) involves:

• Set of practices, policies, and procedures that use tools and automation to manage services provided to end-users
• In essence, it encompasses all the activities and processes that support the lifecycle of services
• Transforming the ITIL framework into practical practices that help businesses manage their IT services more effectively
• Provides insight into all service management and delivery areas throughout the enterprise.
• Extends the capabilities and processes of IT service management (ITSM) to other areas of the business beyond IT
• Enhancing operational efficiency and service delivery
• Incorporates the principles, processes, and technologies of ITSM and applies them to various business verticals within the organization